return & exchange Policy

Quick Tips

We gladly accept Return or Exchange within 7 days from the delivered date.

1. Customers are required to notify HeraCloset of a defective item within 48 hours of receiving the shipment, otherwise it is deemed that the product was received in a good condition.
2. Item received within 7 days from the delivered date.
3. Item received unworn, unwashed, undamaged, and unused with the original tags attached.
4. Shipping fees for returned or exchanged item is paid by buyer unless the received item is defective or not as described then shipping fees will be free.

Policy

1. Customers are required to notify HeraCloset of a defective item within 48 hours of receiving the shipment, otherwise it is deemed that the product was received in a good condition.
2. Item received within 7 days from the delivered date.
3. Item received unworn, unwashed, undamaged, and unused with the original tags attached.
4. Shipping fees for returned or exchanged item is paid by buyer unless the received item is defective or not as described then shipping fees will be free. 
   1. Return Shipping Fees for buyers in UAE is 15/AED per Order
   2. Return Shipping Fees for buyers in KSA is 40/SAR per KG
   3. Return Shipping for buyers from Other Countries currently only self-dispatch is available, you can choose a courier company at your expense and responsibility 

If you got your order and it is not as described or damaged, we gladly accept return or exchange within 7 days from delivery date of your order.

And you need to inform us within 48 hours of receiving your order.  

1. Requests can be made in one of the following ways: 

1. 1. Contact us Via WhatsApp Click Here
   2. Email us on [email protected] 
   3. Log in to your account, the go to “My Account”, then click on “Shipment Returns” on your dashboard. 

1. Also, kindly note as a general rule, returns are only accepted if the garment has returned unworn, unwashed, undamaged and unused with the original tags attached. 
2. PLEASE NOTE HOWEVER THAT REFUNDS AND EXCHANGE ARE ALLOWED IF ITEM/S ARE DEFECTIVE OR NOT AS DESCRIBED, BUT IF YOU WANT TO REFUND OR EXCHANGE ANYWAY WITHOUT PREVIOUS REASONS THAT WILL BE TOTALLY OK BUT YOU NEED TO PAY THE COURIER SERVICES CHARGES.
3. Returns outside the return period will be subject to approval by the Seller and HeraCloset, regardless if the item is still sealed or not.
4. CUSTOM MADE AND PERSONALIZED ITEMS CANNOT BE RETURNED OR EXCHANGED AFTER PURCHASE. PLEASE REMEMBER THAT BECAUSE OF THEIR HANDMADE/ ARTISAN NATURE, SOME ITEMS MAY VARY SLIGHTLY FROM THE IMAGES SHOWN ON THE WEBSITE.
5. In the unlikely circumstance that a product you have purchased is not available or out of stock, a refund or shop credit to the same value will be offered to you. 
6. Refunds will be done only through a credit note with Heracloset.com and only once item is received by the designer and claim confirmed. 

Note that there are situations that arise which don’t always cover the scenarios below, and hence we try our best to come up with a solution that is fair to both parties.

Order Cancellation

1. Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 5-7days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges. 
2. After 1 hour of placing an order, Shoppers can only cancel the order before the Seller start processing their orders, which will be confirmed by email. HeraCloset will assess cancellation post-processing time and will inform the Shopper about their decision regarding their request. 
3. Cancellations for bespoke orders are not possible during the processing time and any cancellation will incur the full cost. 
4. Refunds agreed by designers will be done only through a credit note with Heracloset.com. 

WE WISH YOU HAPPY SHOPPING