INTRODUCTION: These terms and conditions (these Site Terms) set out how you, the Seller, may use HeraCloset’s website, marketplace platform, and related commercial and support services (the Services) to offer your merchandise (Products) for sale though this website (Site). These Site Terms, and the Services HeraCloset offer, may be amended from time to time and at any time by HeraCloset without notice and at HeraCloset’s sole discretion. You may not use the Site or our Services if you do not agree to, and follow, these Site Terms.
DEFINITIONS: Capitalized terms in bold have the meanings given to them in these Site Terms.
Affiliate means, with respect to any entity, any other entity or Person that directly or indirectly controls, is controlled by, or is under common control with that entity.
Person means any individual, corporation, partnership, company, government authority, or other entity, whether or not having a distinct legal existence.
Seller, shall mean either you, as an individual (if using the services on behalf of yourself), or a business entity itself, including its Affiliates. The Seller is the person who creates a Seller account.
SELLER ACCOUNT: In accordance with the directions on the Site, you will need to create a Seller account with HeraCloset. If you are an individual Seller then you must be a resident of UAE and if you are a business Seller then you must be able to legally conduct business in the UAE. You may not register under a false or inaccurate name. Creating a Seller account, and your ongoing compliance with these Site Terms and UAE law requires you to provide valid KYC documentation. If you do not provide this information, or the information you provide is invalid, inaccurate, or insufficient, then you may not use the Site or the Services and your Seller Account will be frozen/disabled or deactivated.
PASSWORDS: If you choose, or you are provided with, a user name, password or any other piece of information as part of HeraCloset’s security procedures, you must treat such information as confidential. You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorized by you to use your account in accordance with these Site Terms) and you are solely responsible for any use of or action taken under your password. If your password is compromised, you must immediately change your password. We have the right to disable any user identification name or password, whether chosen by you or allocated by us, at any time, if in HeraCloset’s reasonable opinion you have failed to comply with any of these Site Terms.
COMPLIANCE WITH LAWS & SITE TERMS:By creating a valid Seller account, you agree, at the time of creation or registration, to be bound by and comply with these Site Terms, and all policies, protocols guidelines, and other terms incorporated on the Site (which shall form a part of these Site Terms). This shall include:
UAE specific terms (updated regulations by UAE law) about which you may be notified from time to time.
HeraCloset must approve all Products from each Seller. HeraCloset is entitled to select the Products from the Seller for displaying and uploading on the HeraCloset Site.
OWNERSHIP:By creating and using your Seller Account, you acknowledge that HeraCloset does not take title or ownership of the Products or the inventory of Products at any point in time. Title and ownership of the Products shall remain with the Seller until successful and completed delivery to its customer.
SELLER’SDUTIES: You may only use the Site for lawful purposes and in a lawful manner. You must comply with all applicable laws in UAE. You must ensure that your Products correspond to the images uploaded to the Site and information supplied to HeraCloset. It is your duty not to place any misleading advertisement or information about your Products or a brand on the Site. If you are found to be in breach of these Site Terms, you must accept return of Products and you may become liable to HeraCloset under these Site Terms. Products that HeraCloset considers potentially harmful (including, for example, to the health and safety of individuals) may require you to provide additional information or warranties to HeraCloset to continue to allow their sale via the Site. Specific Applicable Laws in UAE may apply to the sale of such Products and it is your responsibility to adhere to such laws. Liabilities incurred for not following relevant health and safety requirements and/or selling Products which are harmful to individuals or any Persons property will be at your sole risk and cost, as amended from time to time. Products offered for sale on the Site must comply with all laws and regulations and with HeraCloset policies and protocols as may be specified on the Site and updated from time to time. The sale of illegal, unsafe, including Products available only by prescription, is strictly prohibited. We encourage you to seek independent legal advice if you have questions about the laws and regulations concerning your Products.
SALE AND FULFILMENT:The Seller shall at all times be responsible to:
Ensure that your Products do not cause any personal injury or damage to property.
Provide to HeraCloset (on request) an updated copy of your trade license (if you are a corporate Person) or a copy of your passport or national ID (if you are a natural Person).
Provide after-sales services; guarantees may apply for specific items and any defects that may arise in respect of your Products.
Package each of your Products in a commercially reasonable manner complying with all applicable packaging, and labelling requirements.
Identify the responsible for paying for the shipping cost of each Products (whether by you or the buyer) directly through the Site and your dashboard.
Only cancel any sale of your Products through the Site as permitted pursuant to guideline and policies issued by HeraCloset and in force at the time of the applicable order or as may be required under these Site Terms.
Include an order-specific packing slip, print it out and submit it within each shipment of your Products.
Identify yourself as the Seller of each of your Products on all packing slips or other information included or provided in connection with your Products and as the Person to which a customer may return the applicable Products.
Except as expressly permitted by these Site Terms, not contact customers (whether by telephone, email or other communication method) confirming orders or fulfilment of your Products or for any other reason.
Seller shall comply with the return and refund policy as described in this section, whereby Products sold on the Site are subject to a return and refund in the applicable return and refund period starting from the date of delivery of the Products to the customer.
The period allowed to return or exchange the Products will be 3 working days, after that HeraCloset will not allow any process of exchanging unless it is determined according to HeraCloset’s evaluations that the Products is damaged or defected. The return policy will apply.
In accordance with the policy, HeraCloset’s customer support team will arrange return to Seller by arranging a courier pick-up and return to the Seller, at which point, a full refund will be made by Seller to the relevant customer.
The return policy shall apply as long as the Products are in the original packaging and are returned to the Seller in the original condition in which they were purchased and received.
Subject to the provisions of this clause, Seller must always accept return of Products. In the event of a return, which is not based on any alleged breach of Seller’s obligations, HeraCloset will not levy any costs or penalty on the shipments charge. And it will be on the buyer in such case.
Products shall be returned to your designated shipping address. If: (a) the designated shipping address is outdated or incorrect, (b) you have not provided a designated shipping address, or (c) you cannot make arrangements to pay for the return shipment, then the Products will be deemed abandoned and we may elect to dispose of them. You will reimburse HeraCloset for all costs and expenses HeraCloset incur in connection with the storage, and return or disposal of any Products. HeraCloset may dispose of any Products (and you will be deemed to have consented to HeraCloset’s action) immediately if HeraCloset determine in HeraCloset’s sole discretion that such Products create a safety, health, or liability risk to HeraCloset, HeraCloset’s personnel, or any third party. To the extent that HeraCloset elect to dispose of any such Products, title to each such disposed Products will transfer to HeraCloset at no cost, as necessary for HeraCloset to dispose of the Products, and HeraCloset will retain all proceeds, if any, received from the disposal.
DELIVERY ERRORS AND NON-CONFORMITIES:You are solely responsible for any non-performance, non-delivery, theft, or other mistake or act in connection with the fulfilment of your Products, except to the extent caused by HeraCloset’s failure to make available to you (with respect to any of your Products ordered through the Site), the order information and shipping information as it was received by HeraCloset or resulting from address verification. You are responsible for any nonconformity or defect in, or any public or private recall of, any of your Products or other Products provided in connection with your Products. You will notify HeraCloset promptly as soon as you have knowledge of any public or private recalls of your Products or other Products provided in connection with your Products.
TERM AND TERMINATION:These Site Terms shall commence and be applicable beginning on the date on which your Seller Account is created and shall continue as long as your Seller Account remains active and in good standing. HeraCloset may deactivate your Seller Account for any reason, or for no reason whatsoever upon providing you with 30 days’ prior notice (unless you violate these Site Terms in which case HeraCloset may immediately deactivate your Seller Account). Deactivation of your Seller Account shall not: (i) affect any accrued rights or liabilities of either party; (ii) affect the coming into force or the continuance in force of any provision of these Site Terms that is expressly or by implication intended to come into force or continue in force on or after termination; or (iii) require a court or judicial order. To the extent relevant, Seller shall immediately return to HeraCloset all property (including without limitation, Confidential Information and all material related to any customers) that it has received from HeraCloset in connection with the performance of its obligations. The Seller may deactivate its Seller Account for any reason by providing HeraCloset with at least 30 days’ notice. HeraCloset shall use its best efforts to settle and process all pending and ongoing orders within 45 working days of the receipt of notice.
HeraCloset will select the Products from the Seller for the Photoshoots and/or the images that are provided by the Seller.
HeraCloset authorizes the Seller the use of the photographs/images taken by HeraCloset. The Seller can use the photographs/ images for commercial use after 72 hours (three consecutive days) of uploading on Site. When using HeraCloset photographs, the Seller is required to mention/share HeraCloset as a new selling channel on other sales channels; website, Facebook page, Instagram etc.
HeraCloset will organize photoshoot sessions (as needed) for the selected Products. HeraCloset will provide the professional photographer and models for the photoshoots. (Chargeable service)
The Seller will not pay any advance fees for the Seller Account or for the Services.
All prices are excluding
HeraCloset will balance accounts on a monthly basis.